Refund policy

The Body Mise – Return & Refund Policy

Commitment to Quality
At The Body Mise, we are committed to delivering luxury skincare products with uncompromising quality and customer satisfaction.

Tracking Your Order

Once your order is placed, you’ll receive an email with a tracking link. Make sure to check your mailbox and add thebodymise@gmail.com to your email address book. You can also track your order directly through your account on our website.

For assistance, contact us at:
Email: thebodymise@gmail.com
Phone/WhatsApp: +92-300-8899372

Order Verification

After placing your order, you may receive an SMS or email verification link. Click the link to verify your order. If the link doesn’t work, contact our customer care via email or WhatsApp at thebodymise@gmail.com / +92-300-8899372.

Return & Refund Options

You can request a return within 7 days of receiving your order if the product is:

  • Unopened and sealed

  • In its original packaging with tags

  • Accompanied by proof of purchase

If your product is opened and you are not satisfied, contact us at thebodymise@gmail.com and our team will guide you.

Return Options:

Option 1 – Drop Off
Return your product to the address given by our CSR:
Once we receive your products, your refund will be processed to your original payment method.

Option 2 – Pickup Service
Our courier partner can collect the product from your address. A Rs 250/- courier fee will be deducted, and the remaining amount refunded to your original payment method.

Important: If you suspect tampering or damage, keep the original product and packaging, and we’ll provide instructions for safe return.

Products Purchased from Other Stores

  • If purchased from another online store, follow their return instructions.

  • If purchased from one of our retail partners, return the item to the store according to their policy.

Non-Returnable Items

For hygiene and safety, we cannot accept returns for:

  • Opened or used skincare and beauty products

  • Personalized or custom orders

  • Sale items or gift cards

Exchanges

We do not offer direct exchanges. To get a different product, return your original item first, then place a new order.

Refund Timeline

Refunds are processed within 10 business days of receiving and approving the return. Bank processing times may vary. If more than 15 business days have passed, contact us at thebodymise@gmail.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately with photos so we can resolve the issue quickly.